Frequently Asked Questions
Orders & Shopping
Q: How do I place an order?
A: Simply browse our store, select your size, and click "Add to Cart". When ready, proceed to checkout and complete your purchase securely.
Q: Can I modify or cancel my order?
A: Yes! You can cancel or modify your order within 24 hours of placing it. After 24 hours, the order enters fulfillment. Contact us at support@kickclusiven.com as soon as possible.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent to you immediately after your order is placed.
Shipping
Q: Where do you ship?
A: We currently ship within the United States only. We do not ship to P.O. Boxes or Military Addresses (APO/FPO).
Q: How much does shipping cost?
A: Shipping is FREE on all orders!
Q: How long does delivery take?
A: Orders are handled within 1–2 business days and delivered within 3–5 business days after shipment. Total delivery time is 4–7 business days.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-Day Money-Back Guarantee. Items must be in original, unused condition with tags attached.
Q: How do I start a return?
A: Contact us at support@kickclusiven.com or call +1 646-837-6019 during business hours (Mon–Fri, 9am–5pm EST). We will provide a prepaid return label at no cost.
Q: How long does a refund take?
A: Refunds are processed within 5 business days of receiving your return, back to your original payment method.
Products
Q: Are your products authentic?
A: Absolutely. Every product sold at Kickclusive is 100% authentic. We do not sell replicas or fakes.
Q: What sizes do you carry?
A: We carry a wide range of sizes for both shoes and clothing. Please check the size options listed on each individual product page.
Contact
Q: How can I reach customer support?
A: You can reach us at:
📧 support@kickclusiven.com
📞 +1 646-837-6019
🕐 Monday – Friday: 9:00 AM – 5:00 PM EST