Refund policy
30-Day Money-Back Guarantee
At Kickclusive, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward 30-day return policy.
Return Window You have 30 days from the date of delivery to initiate a return.
Return Eligibility To be eligible for a return, your item must be in its original, unused condition with all tags attached and in original packaging. We do not offer exchanges — only refunds.
How to Initiate a Return
- Contact us at support@kickclusiven.com or call +1 646-837-6019 (Monday–Friday, 9am–5pm EST)
- Provide your order number and reason for return
- We will send you a prepaid return shipping label at no cost to you
- Ship the item to: 682 Broadway, New York, NY 10012, United States
Return Shipping Cost: Free — we cover it.
Restocking Fee: None.
Refund Processing Once we receive and inspect your returned item, your refund will be processed within 5 business days to your original payment method.
Never Received Your Order? If your order never arrived, please contact us at support@kickclusiven.com or +1 646-837-6019, Monday–Friday, 9am–5pm EST, and we will resolve it promptly.