Refund Policy

At Kickclusive, we want you to love your new sneakers. If you are not fully satisfied with your purchase, we are here to help you with our clear and simple return process.

1. Return Window

  • You have 30 days from the date your package was delivered to request a return. Requests made after the 30-day window will unfortunately not be accepted.

2. Item Condition for Return

To ensure your return is processed successfully, the footwear must meet the following strict conditions:

  • The shoes must be completely unused, unworn, and unwashed.

  • They must be in their original packaging (the original shoebox), which must also be undamaged and packed inside a shipping box.

  • All original tags, labels, and extra accessories (such as spare laces) must be included.

  • No Exchanges: We do not offer direct product exchanges. If you need a different size or style, please return your original purchase for a refund and place a new order on our website.

3. Return Shipping Cost & Restocking Fees

We believe in full cost transparency, which is why we do not charge our customers hidden return fees:

  • Return Fee: $0 (Free Returns). We will provide you with a pre-paid shipping label.

  • Restocking Fee: No Restocking Fee ($0). We do not deduct restocking fees from your refund.

4. Return Process & Address

To start your return, please follow these simple steps:

  1. Email Us: Send a return request with your order number to support@kickclusiven.com.

  2. Receive Pre-paid Label: Once approved, we will email you a free pre-paid return shipping label and packing instructions.

  3. Pack & Ship: Securely place the shoebox inside a shipping carton, attach the pre-paid label to the outside, and drop it off at the designated carrier location.

  4. Return Address: All authorized returns must be sent to our official facility:

    Kickclusive

    682 Broadway, New York, NY 10012, United States

5. Refund Processing Time & Payment Method

  • Inspection: Once we receive and inspect your returned footwear, we will send you an email confirmation.

  • Processing Time: If your return meets our quality guidelines, your refund will be processed within 5 business days.

  • Payment Method: The refund will automatically be applied to your original payment method (Visa, Mastercard, American Express, Discover, Apple Pay, or Google Pay). Please note that your bank or credit card company may take additional time to post the transaction to your account.

6. Missing or Never Received Items

If your tracking information states that your package has been delivered, but you cannot find it:

  • Please check around your delivery area, check with neighbors, or contact your local courier office.

  • If the package is still missing, contact us immediately at support@kickclusiven.com or call us at within 7 days of the marked delivery date.

  • We will open an official investigation with the shipping carrier (FedEx/DHL). If the package is confirmed lost in transit, we will send you a free replacement or issue a full refund to your original payment method.

7. Contact Us

For any questions regarding your return or refund status, please reach out to our customer support team:

  • Store Name: Kickclusive

  • Address: 682 Broadway, New York, NY 10012, United States

  • Phone: +1 646-837-6019

  • Email: support@kickclusiven.com

  • Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM  (EST)