Shipping Policy

At Kickclusive, we are committed to delivering your premium footwear safely and swiftly. Below you will find the complete details of our shipping practices, delivery timelines, and carrier networks.

1. Delivery Area & Currency

  • Destination: We ship exclusively within the United States (USA). Currently, we do not support international shipping.

  • Currency: All checkout totals, product prices, and shipping values are processed and displayed in US Dollars ($).

2. Shipping Cost

  • Free Standard Shipping: We proudly offer  Free Shipping on all orders across the United States. There are no minimum order values, hidden handling charges, or surprises at checkout.

3. Order Processing & Delivery Timelines

We process and dispatch orders from Monday through Friday (excluding federal holidays).

  • Order Cut-Off Time: 5:00 PM (Pacific Time) — Orders placed after this time will begin processing the next business day.

  • Handling / Processing Time: 1 to 2 Business Days (Monday – Friday)

  • Transit / Shipping Time: 3 to 5 Business Days (Monday – Friday)

  • Total Delivery Time: 4 to 7 Business Days (Monday – Friday)

Note: Deliveries are not scheduled or completed on weekends or public holidays.

4. Our Shipping Partners

To ensure your sneakers arrive in perfect box condition, we partner with premium shipping carriers:

  • FedEx

  • DHL Express

  • Other reliable domestic carrier networks when necessary.

5. Order Tracking Updates

  • Real-Time Tracking: Once your package is packed and handed over to our shipping carrier, we will automatically send you an Order Shipment Confirmation Email containing a unique tracking number.

  • You can monitor your shipment directly via the carrier's official tracking portal. Please allow up to 24 to 48 hours for tracking updates to register on their system.

6. Address Restrictions (No P.O. Boxes or Military Addresses)

  • Physical Addresses Only: Due to security protocols surrounding high-value footwear shipments and courier requirements, we cannot deliver to P.O. Boxes, APO, FPO, or DPO (Military) addresses.

  • Please ensure you provide a valid physical street address during checkout to guarantee successful delivery and prevent order cancellation.

7. Order Cancellations & Modifications

  • Before Dispatch: If you need to edit your delivery address or cancel your order, please contact our support team at support@kickclusiven.com within 12 hours of placing your order.

  • After Dispatch: Once an order has been handed to FedEx/DHL, we cannot make modifications or pull back the package. If your order has already shipped, you must wait for delivery and initiate our standard return process.

8. Sales Tax

  • Tax Included: We maintain absolute pricing transparency. All applicable state and local sales taxes are already included in the listed price of our shoes. The price you see on the product page is exactly what you pay at checkout.

9. Accepted Payment Methods

To keep your transactions secure, we accept the following payment methods:

  • Major Credit & Debit Cards: Visa, Mastercard, American Express, Discover.

  • Secure Mobile Payments: Apple Pay and Google Pay.

10. Holidays & Peak Seasons

During high-volume shopping windows (such as Black Friday, Cyber Monday, and winter holidays), shipping carriers frequently encounter transit backlogs. While we guarantee that your shoes will ship out within our standard 1-2 business day handling window, minor carrier delays may occur. We appreciate your patience during these peak seasons.

11. Customer Support & Contact Details

Our support team is here to help you track your shipments or answer any delivery questions:

  • Store Name: Kickclusive

  • Physical Address: 682 Broadway, New York, NY 10012, United States

  • Phone Number: +1 646-837-6019

  • Email Support: support@kickclusiven.com

  • Support Hours: Monday – Friday | 9:00 AM – 5:00 PM  (EST)